How does the zipper replacement program work?Updated a year ago
Burt’s Bees Baby will replace your beekeeper if the zipper mechanism breaks during regular use on a child within the length, weight, and age ranges stated in the size chart on the packaging and the beekeeper is washed per the care instructions (Washed inside out, with zipper closed).
The replacement program only covers the mechanics and functionality of the zipper.
For replacement* under the zipper replacement program please click the Product Inquiry Form link below and provide all of the requested information so our team can best assist.
You will need
- Photos of the beekeeper (photo of the item in its entirety and a second of the zipper area)
- Size of the item
- PO # & Date from under the care tag
- Order information or proof of purchase (email confirmation, order number, or receipt from the retailer)
- Your full contact details including shipping address and contact phone number
A return to our corporate headquarters will be set up for review after all information has been provided. Once received a replacement* will be sent to the address provided.
*Replacements are only available in the original size and will be sent after the original beekeeper is sent back.returned