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Burt's Bees Baby 

<p>We appreciate you reaching out to us. We acknowledge your concern regarding the use of your personal information. To adjust your preferences, please click on the &quot;cookie&quot; icon and scroll down to find the option labeled &quot;Do Not Sell or Share My Personal Information.&quot;</p><p><img src="https://attachments.gorgias.help/0eMnwxKBKgl79bDN/hc/0eMnwxKgg4x9bDNo/2024041021-28ccd118-b29c-46de-8fb7-8c5030544537-19e46652-e28e-46e7-8c0f-ba1f964f9c73.png" style="width: 300px;" class="fr-fic fr-dib"></p>

We appreciate you reaching out to us. We acknowledge your concern regarding the use of your personal information. To adjust your preferences, please click on the "cookie" icon and scroll down to find the option labeled "Do Not Sell or Share My Person

How do I manage my personal information?

Website

How do I track my order?

How do I cancel my order?

My order says it is processing, what does that mean?

Why does my order say its on hold?

Not all my items were in my shipment?

Can I change or edit an order?

What should I do if the system cannot find my order?

Orders & Tracking

What is your shipping policy?

What is my order is returned to sender?

Can I ship to multiple addresses?

How do I update my address?

My shipment is showing as delivered but I didn't receive it?

Why hasn't my order shipped yet after the creation of the shipping label?

What if my package gets lost or arrives damaged?

How do I get free shipping?

Do you ship to PO, APO and FPO boxes?

Do you ship to Canada / internationally?

Can I use a freight/parcel forwarder to ship my order?

Shipping

What is your return policy?

How do I make a return?

Do you offer exchanges?

Why didn't I get a QR code for my return?

Where can I drop off my return (via Happy Returns)?

Can I return a Final sale item?

I received a gift but do not need it, can I return it?

Returns

How do I wash/care for my products?

Do you offer gift cards?

What is the size difference between 24 Months and 2 Toddler?

What is the baby bee box®?

How do I find the right size?

Why do your PJ's say snug fitting?

What are you Bee Gripper made of?

What is the difference between zip up footies and Sleep & Play?

What is  honeysoft™ with Tencel™ lyocell?

What is polarbee™ Repreve® Fleece Pajamas?

What is the thread count on your sheets?

Do you accept Donation Requests?

What is GOTS certification?

What is GOTS & OEKO-TEX and why is it important?

Do you use flame retardants?

Do you offer samples?

Where are your products made?

My Item has damage or a defect, what should I do?

Where can I find specific information on a product?

Do you have two-way zippers?

Do you offer gift sets?

When do Holiday Matching Family Jammies arrive?

Family Jammies

How does the zipper replacement program work?

What is the right size Beekeeper™?

What is the TOG rating on the Beekeeper™?

Beekeepers (wearable blanket)

Products

Can I be notified of upcoming sales?

Do you offer price adjustments?

Why isn't my coupon code working?

What is the HONEYBEE REWARDS PROGRAM™?

Are coupon codes and promotions able to be combined?

How do I use my store credit?

How do I get my first time 10% off code?

Do you offer Healthcare, Teacher or Military discounts?

How do I unsubscribe?

Can I still purchase items from a sale after it has ended?

Sales & promotions

How do I Log in or sign up?

How do I submit my child's photo?

Can I split a payment?

Do you have a registry?

I am an influencer looking to collaborate. How can I connect with you?

How do I change my info or phone number?

I can't find the button to checkout?

What different types of payment methods can I use?

Can I have my items gift wrapped?

When I add a sale item to my cart the price isn't showing up?

I have a specific question, how do I contact someone?

I'm getting an error when I checkout?

Can I submit my child's photo?

Where do I apply to be a wholesale / b2b partner for the Burt's Bees Baby clothing?

How do I manage my personal information?Updated a year ago