Can't find what you need?  Click the arrow above to contact our Hive

Burt's Bees Baby 

Hi there! &#xA0;Thank you for reaching out to work with us. Please contact us on Instagram @burtsbeesbaby with the following information:-Name-IG Handle-Direct link to your blog, if applicable-Engagement rate, audience demographics, growth rate-Your ideas on how you&#x2019;d like to collaborate&#xA0; We look forward to hearing from you!&#xA0;

Hi there!. Thank you for reaching out to work with us. Please contact us on Instagram @burtsbeesbaby with the following information:. -Name. -IG Handle. -Direct link to your blog, if applicable. -Engagement rate, audience demographics, growth rate. -

I am an influencer looking to collaborate. How can I connect with you?

Website

How do I track my order?

How do I cancel my order?

My order says it is processing, what does that mean?

Why does my order say its on hold?

Not all my items were in my shipment?

Can I change or edit an order?

What should I do if the system cannot find my order?

Orders & Tracking

What is your shipping policy?

What is my order is returned to sender?

Can I ship to multiple addresses?

How do I update my address?

My shipment is showing as delivered but I didn't receive it?

Why hasn't my order shipped yet after the creation of the shipping label?

What if my package gets lost or arrives damaged?

How do I get free shipping?

Do you ship to PO, APO and FPO boxes?

Do you ship to Canada / internationally?

Can I use a freight/parcel forwarder to ship my order?

Shipping

What is your return policy?

How do I make a return?

Do you offer exchanges?

Why didn't I get a QR code for my return?

Where can I drop off my return (via Happy Returns)?

Can I return a Final sale item?

I received a gift but do not need it, can I return it?

Returns

How do I wash/care for my products?

Do you offer gift cards?

What is the size difference between 24 Months and 2 Toddler?

What is the baby bee box®?

How do I find the right size?

Why do your PJ's say snug fitting?

What are you Bee Gripper made of?

What is the difference between zip up footies and Sleep & Play?

What is  honeysoft™ with Tencel™ lyocell?

What is polarbee™ Repreve® Fleece Pajamas?

What is the thread count on your sheets?

Do you accept Donation Requests?

What is GOTS certification?

What is GOTS & OEKO-TEX and why is it important?

Do you use flame retardants?

Do you offer samples?

Where are your products made?

My Item has damage or a defect, what should I do?

Where can I find specific information on a product?

Do you have two-way zippers?

Do you offer gift sets?

When do Holiday Matching Family Jammies arrive?

Family Jammies

How does the zipper replacement program work?

What is the right size Beekeeper™?

What is the TOG rating on the Beekeeper™?

Beekeepers (wearable blanket)

Products

Can I be notified of upcoming sales?

Do you offer price adjustments?

Why isn't my coupon code working?

What is the HONEYBEE REWARDS PROGRAM™?

Are coupon codes and promotions able to be combined?

How do I use my store credit?

How do I get my first time 10% off code?

Do you offer Healthcare, Teacher or Military discounts?

How do I unsubscribe?

Can I still purchase items from a sale after it has ended?

Sales & promotions

How do I Log in or sign up?

How do I manage my personal information?

How do I submit my child's photo?

Can I split a payment?

Do you have a registry?

How do I change my info or phone number?

I can't find the button to checkout?

What different types of payment methods can I use?

Can I have my items gift wrapped?

When I add a sale item to my cart the price isn't showing up?

I have a specific question, how do I contact someone?

I'm getting an error when I checkout?

Can I submit my child's photo?

Where do I apply to be a wholesale / b2b partner for the Burt's Bees Baby clothing?

I am an influencer looking to collaborate. How can I connect with you?Updated a year ago