I'm getting an error when I checkout?Updated 4 months ago
If you are getting an error please check the below most common issues:
- please exit checkout and review your shopping back to ensure an item is not out of stock.
- During payment ensure that you have the bill to and ship (if different) be an exact match to the name and address on your credit card statement.
- If you are using a corporate credit or P-card please validate with your organization of any restrictions
- All payments do need to be to a US-based address as our product is not able to be sold, shipped or distributed outside of the US
If you are still having issues please CONTACT US with:
Name, address, and the exact error you are getting. Any time you can add video or screenshots (please do not submit any payment details.
Why am I getting an error saying I'm a robot?
This type of error happens when the system is unable to confirm that your actions on the website are coming from a human user. This might be due to:
- Unusual Activity: Clicking too quickly, filling out forms very fast, or navigating the website in an unexpected way can trigger the system to request extra verification.
- Browser Problems: Using an outdated browser, having certain settings like JavaScript turned off, or running extensions that interfere with website functionality can also cause this issue.
Here are some steps you can try to resolve this:
- Use a different web browser to complete your transaction.
- Try accessing the website from another device, like a smartphone or tablet.
- Make sure your browser is up to date, JavaScript is enabled, and any extensions are temporarily disabled.
We hope these tips help! If the issue persists, please reach out, and we’ll assist you further.