manage & track orders
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. For the most up-to-date information please use our automated link
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions. To cancel your order you will have to do so in writing from the email used to place the
A 'processing' or 'received' status means that your order has been successfully submitted. We process orders as they are received by our system (unless an expedited shipping method is selected). Orders are processed Monday-Friday (we are closed on we
Our payment processor has put the order on hold and requires additional information before they can approve the payment. If you can please confirm all of the following within 24 hours of the hold notification:. Once submitted we will present it to th
We strive to only ship one package for your order! However, it is possible your shipment was split based on product availability, and that the missing items may be shipped when they become available. Your packing slip will include a list of all prod
Can I edit the items in my order?. Once your order has been placed, we cannot make any changes to it (including quantity, color or size). We can however make an address change if processing has not yet begun. If your order has not started the fulfil
If you encounter an issue where your order cannot be found, it may be due to a typo in the email address used at checkout. Unfortunately, we are unable to make changes to the email address once you check out, especially if the order was placed as a g