Shipping

What is your shipping policy?

Orders with Ground or Priority shipping that are placed on a weekday (excludes weekends and holidays) after 1 pm ET will be shipped within 1- 3 business days*. Business days are Monday-Friday and exclude holidays. Note that standard shipments can tak

My shipment is showing as delivered but I didn't receive it?

Please allow a minimum of 2 business days after the package has been marked as delivered to see if it surfaces. It's possible that the carrier may have marked it delivered prematurely, or it could have been accidentally delivered to your neighbor. If

What if my package gets lost or arrives damaged?

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team within 48 hours of receiving the order and include photos of the damaged items or packages. We will review the provided doc

How do I update my address?

We can make an address change if processing has not yet begun. Please contact us immediately with the Order Number (starting with 100) from the email used to place the order and provide the full name, address, city-state, and zip code your order nee

How do I get free shipping?

FREE EVERYDAY SHIPPING ON ORDERS $49+. Get free standard shipping* on your order of $49 or more. No code is needed. Continental U.S. only. FULL DETAILS. Free standard shipping is valid on orders of $49 or more after promotions and discounts are appl

Do you ship to PO, APO and FPO boxes?

YES!. Please note that standard shipping / free shipping is not available to an APO/FPO Box. . SHIPPING POLICY.

Do you ship to Canada / internationally?

Burt’s Bees Baby products are intended for end use in the United States. Products sold for end use in the U.S. are not labeled for international distribution. Burt’s Bees Baby strictly prohibits the shipping of our product to any location outside the

Can I ship to multiple addresses?

You may only ship to one address per order. If your order contains a gift or items that require shipping to multiple locations, you will need to place separate orders for each address.

Why hasn't my order shipped yet after the creation of the shipping label?

Sometimes there's a delay between label creation and the carrier picking up the package. Rest assured, we anticipate your order will ship within the expected timeframe. As we work with third-party carriers, we're unable to initiate a claim or trace u