Orders with Ground or Priority shipping that are placed on a weekday (excluding weekends and holidays) after 1 pm ET will be shipped within 1- 3 business days*. Business days are Monday- Friday and exclude holidays. **During peak sale periods, orders
RETURN TO SENDER. If you've received a package marked as "Return to Sender," the delivery was unsuccessful and has been sent back to us. This can happen for various reasons, such as an incorrect address, a recipient refusal, or a failure to collect t
You may only ship to one address per order. If your order contains a gift or items that require shipping to multiple locations, you will need to place separate orders for each address.
We can make an address change if processing has not yet begun. Please contact us immediately with the Order Number (starting with 100) from the email used to place the order and provide the full name, address, city-state, and zip code your order nee
Please allow a minimum of 2 business days after the package has been marked as delivered to see if it surfaces. It's possible that the carrier may have marked it delivered prematurely, or it could have been accidentally delivered to your neighbor. If
Sometimes there's a delay between label creation and the carrier picking up the package. Rest assured, we anticipate your order will ship within the expected timeframe. As we work with third-party carriers, we're unable to initiate a claim or trace u
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team within 48 hours of receiving the order and include photos of the damaged items or packages. We will review the provided doc
FREE EVERYDAY SHIPPING ON ORDERS $49+. Get free standard shipping* on your order of $49 or more. No code is needed. Continental U.S. only. FULL DETAILS. Free standard shipping is valid on orders of $49 or more after promotions and discounts are appl
YES!. Please note that standard shipping / free shipping is not available to an APO/FPO Box. SHIPPING POLICY.
Burt’s Bees Baby products are intended for end use in the United States. Products sold for end use in the U.S. are not labeled for international distribution. Burt’s Bees Baby strictly prohibits the shipping of our product to any location outside the
Can I use a freight/parcel forwarder to ship my order?While your address to a freight or parcel forwarder may be accepted at checkout, please be aware that using these services is at your own risk. Can Burt’s Bees Baby items be shipped outside the Un