Product Returns, Gift Returns and Policy information
Our return policy holds that items are eligible for return up to 30 days after the original receipt (delivery date noted on tracking). All returns require pre-authorization and must meet all return conditions. We’ve partnered with Happy Returns to ma
Unfortunately, we are unable to offer exchanges after a purchase has been made. This policy is due to the nature of timing. By the time your original item is received and processed and a new order is placed and sent it can anywhere up to 4-6 weeks.
Happy Returns requires each returns bar drop to be 9 items or less per QR code. To maintain the free return option, kindly split your return of 10 items or more into 2 separate returns. You will have 2 (or more depending on the quantity of your retur
All returns require either a QR code or an express code (or a copy of the packing slip with a bar code) before bringing your item to an authorized location. To find a location, simply use this link: https://locations.happyreturns.com/ put in your ad
No, final sale items are non-returnable. Please, ensure you double-check to guarantee you've chosen the correct size, style, design, and other details before proceeding with your order. Items noted as "final sale" are clearly flagged on the product p
Did your gift not work for your little bee?. What items are eligible? Item(s) need to be purchased through the Burt's Bees Baby site and be unwashed, with the original tags attached /in original packaging. If you purchased a product as part of a gif